1. Hotmail, Aol, Comcast and various other email clients will frequently categorise any email message from an unknown address as unwanted commercial email, or SPAM. In order to ensure the delivery of our emails, please add our email address to your address book. Also, if you use a SPAM filter, please be sure to include our email as a legitimate sender of email communication.
2. When waiting for a reply, please consider the time difference! We usually reply to your e-mail within 24hrs but, because of the volume of requests we receive, it may take up to 48 hrs during heavy season. If you do not hear from us within 48 hours we may not have received your e-mail so please, send it again and we will get back to you.